Responsible Gaming

Ab89 Responsible Gaming — The Right Path to Safe Play

When gaming stops being fun and starts becoming a problem, it is time to seek help. ab89 believes it is our responsibility to ensure a safe and responsible gaming environment for every player.

What does Responsible Gaming mean?

Responsible Gaming at ab89 means having a gaming experience where you know your limits, stay in control, and enjoy gaming purely as entertainment — never as a source of financial or emotional stress.

Online gaming and betting can be a perfectly normal form of entertainment when enjoyed responsibly. However, for some people it can develop into an addiction, with negative effects on personal, family, and financial life. That is why ab89 is deeply committed to responsible gaming.

We want you to enjoy gaming — but always within your means. That is why we offer a range of tools and support to help you manage your gaming behavior.

All responsible gaming tools at ab89 are completely free and available to use at any time.

Remember — gaming is always meant to be entertainment. Chasing losses is never a good decision. If you feel gaming is having a negative impact on your life, take action now.

ab89's Commitment

  • No one under 18 is permitted to play
  • Deposit and Loss Limit Settings
  • Self-Exclusion and Permanent Closure Options
  • Active Monitoring for Suspicious Behaviour
  • 24/7 Support When You Need It
  • Responsible Gaming Trained Team
  • Responsible Advertising Policy
  • Gaming History View

Gaming is never a source of income. It is for entertainment only.

Our Safe Gaming Tools

Ab89 provides these tools to help you stay in control of your gaming

Deposit Limit

You can set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Loss Limit

Set a maximum loss amount for a given period in advance. If the limit is reached, ab89 will automatically stop your gaming session.

Session Time Limit

Set a limit on how long you play in one session. After the time is up, ab89 will remind you to take a break or end the session.

Self-Exclusion (Cool-off)

If you need a short break, set a self-exclusion period ranging from 24 hours to 6 weeks. During this time, access to your account will be suspended.

Permanent Self-Exclusion

If you feel gaming is harmful to you, you can permanently close your account. This action cannot be reversed.

Gaming History Review

You can view your full gaming and transaction history at any time. Review your own behaviour and stay informed.

Problem Gaming Warning Signs

Watch for these warning signs and seek help if you notice them

Playing Beyond Budget

Spending beyond your set budget or borrowing money to play is a major warning sign.

Chasing Losses

The urge to play again immediately after a loss often leads to even greater losses.

Disrupted Sleep and Daily Routine

Pay attention if gaming is causing you to skip sleep, meals, or work.

Hiding from Family & Friends

Habitually hiding your gaming from family or friends is a warning sign.

Restlessness When Not Playing

Feeling anxious, irritable, or restless when you cannot game is a sign of addiction.

Financial Problems

Being unable to pay bills or cutting household expenses to fund gaming is a sign of a serious problem.

If you notice any of the signs above in yourself, seek help today. It is best not to wait.

Self-Assessment

Ask yourself the following questions. If you answer "yes" to most of them, consider seeking professional help.

1Are you spending more on gaming than your budget allows?
YesSometimesNo
2Do you try to win back losses by playing more after a losing session?
YesSometimesNo
3Do you find it hard to stop gaming even when you want to?
YesNeverNo
4Is gaming causing problems in your family life or career?
YesA littleNo
5Do you feel down or restless when you are not gaming?
YesSometimesNo

This is an awareness questionnaire, not a clinical diagnosis. For a detailed assessment, please consult a professional counselor.

How to Set Your Limits

1
Go to Account Settings

Log in to the ab89 app or website and go to "Account Settings" or the "Responsible Gaming" menu.

2
Choose Your Limit Type

Deposit limits, loss limits, or session time limits — choose what works best for you.

3
Set Amount & Duration

Choose a daily, weekly, or monthly limit period, then enter your preferred amount.

4
Confirm

Limit reductions take effect immediately. Increases are subject to a 24-hour waiting period.

5
Contact Support if You Need Help

If you have trouble setting limits, our 24/7 support team is ready to help.

Advanced Control Tools

Every tool is designed to keep your gaming experience safer and more controlled

1
Reality Check

At set intervals, you'll receive reminders showing how long you've been playing — helping you stay on top of your time.

2
Betting Limits

Set a maximum stake per single bet in advance. This tool is effective at preventing significant losses.

3
Cooling-Off Period

Take a break from gaming for anywhere between 1 day and 6 weeks. No bonus offers will be shown during this period.

4
Permanent Closure

If you want to stop gaming permanently, close your account for good. This action cannot be reversed.

Help & Support

You are not alone — ab89 and other organizations are here to support you

Ab89 Support Team

Chat with our Responsible Gaming specialists via live chat, 24 hours a day, 7 days a week. Your information is kept completely confidential.

Contact Us by Email

For any questions or requests related to responsible gaming, email us at [email protected]. We will respond within 24 hours.

Professional Advice

Gaming addiction is a health issue. Seeking help from a mental health professional or counselor when needed is the right thing to do.

Asking for help isn't a weakness — it takes courage. ab89 is always here for you.

The Golden Rules of Responsible Gaming

  • Always treat gaming as entertainment, not a source of income.
  • Set a budget before you play and stick to it.
  • Stop instead of chasing your losses.
  • Do not play while under the influence of alcohol or when you are overly tired.
  • Take regular breaks and make time for other activities.
  • Talk openly with family and friends about your gaming.
  • Do not chase losses by spending more in hopes of a big win.
  • Review your gaming time and spending every week.
  • If something feels wrong, don't wait — get help now.
  • Do not allow anyone under 18 to gamble.

Minor Protection

Ab89 strictly prohibits gaming for anyone under 18. This is not just a policy — it is our ethical responsibility.

Parents can take the following steps:

  • Use parental control software on your devices.
  • Block gaming sites in your browser.
  • Make your children aware of the risks of online gaming.
  • Never share your device or account password with anyone.
  • If you have any suspicions, notify our support team right away.

If an underage account is detected, we immediately suspend it and cancel all associated transactions.

If you suspect your child is using ab89, contact us immediately at [email protected].

Frequently Asked Questions

Answers to the most frequently asked questions about Responsible Gaming

Yes, though limit reductions take effect immediately. Increasing a limit is subject to a 24-hour waiting period — this protects you from making impulsive decisions.

Absolutely. Your account balance remains fully secure during any self-exclusion or cooling-off period. Only gaming activity is temporarily suspended; withdrawal functionality stays active.

No. Once Permanent Self-Exclusion is confirmed, the account cannot be reopened. This is intentional — it ensures players facing serious issues receive genuine, lasting protection.

If a family member is struggling with gaming addiction, contact our support team at [email protected]. We can also act on requests from third parties. We strongly recommend seeking help from a professional mental health counsellor as well.

No, it is completely free. Deposit limits, loss limits, session time limits, cooling-off periods, and permanent self-exclusion — all tools are provided by ab89 at no charge. There are no fees for using any of them.

Age verification is mandatory at registration. Identity must then be confirmed through the KYC process using a national ID or passport. If any account is suspected to belong to a minor, we investigate immediately and suspend the account.

Play Responsibly, Stay Happy

Join ab89 and enjoy a safer gaming experience with built-in responsible gaming tools — play on your own terms, within your own limits.

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